Crisis – A Transformation Opportunity

I know this sounds a bit odd, but in reality, this could be the beginning and driver for digital transformation in many business sectors.

As the virus spreads, we are seeing more and more mandates for people to remain isolated and suggestions that employees work from home. While working from home may not be an option for everyone (hospitality, restaurants, healthcare, trades, etc.), it does pave the way for office workers, knowledge workers, customer service representatives, and many others to continue down this path once the current viral crisis has passed.

In My View

As businesses adapt the way the operate to address the need of providing viable, safe options for their employees as protection from the virus, they should also consider how to extend this beyond the crisis as a means to continue and improve their remote worker capabilities. In order to address the current situation, access to information, interaction in business processes, and collaboration will be conducted using tools that are most likely in place now, but little used.

The focus right now is the safety and well being of employees, as it should be. Second, businesses are focusing on how they can remain functional to meet the needs of their clients in order to keep the business running. Third, this is an opportunity to also think strategically about the future and how the business could operate by increasing the capability of employees working from home using a virtual business model.

It is my hope that this crisis ends quickly with minimal fatality and illness for all. It is my belief that this is an opportunity for businesses to realize the potential it presents to digitally transform their operations in the near future.

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